Customer Onboarding
Onboard faster. Stay compliant. Every single time.
The Problem
Manual customer onboarding is slow, inconsistent, and creates compliance gaps. Paper forms miss required fields. Email-based document collection leaves no audit trail. Some customers get thorough checks — others don't — depending on which staff member handles them.
Onboarding takes days when customers expect same-day service
Inconsistent processes mean some customers get less due diligence than required
Paper and email records make it impossible to produce a clean audit trail for AUSTRAC
Why It Matters
AUSTRAC requires documented CDD for every customer before you provide a designated service. 'We did it verbally' is not a defence. One undocumented onboarding in a batch of otherwise compliant records can trigger a broader audit.
How Verigo Solves It
Verigo guides every customer through a digital onboarding flow with compliance built in. KYC checks, document collection, and risk scoring happen automatically. No step is skipped. Every decision is logged. Every document is stored.
How It Works
Customer applies
Guided digital form collects required CDD information upfront.
Documents collected
Customer uploads identity documents directly — no email required.
Identity verified
Automated KYC check runs in the background — no manual lookup.
Risk scored
Customer assigned a risk level based on profile, activity type, and jurisdiction.
Approved or escalated
Standard customers approved instantly. High-risk customers routed to EDD.
Stored and auditable
Full onboarding record stored — producible for AUSTRAC on demand.
Key Benefits
Customers get a fast, professional onboarding experience — not a paper form
Every customer receives the same compliant process regardless of who handles them
AUSTRAC can see a complete, documented record for every customer you have onboarded
High-risk customers automatically escalated — no manual triage required
Staff spend time on complex cases, not data entry
Industry Examples
Retail crypto customers onboarded in under 5 minutes — KYC, document upload, and risk score complete before approval.
Sender and beneficiary information collected, verified, and stored for every transaction. IFTI obligations automatically flagged.
New matter inception triggers a compliant client intake flow — CDD done before the first billing entry.
Try Customer Onboarding free for 7 days
Cut onboarding time from days to minutes. Every customer documented. Every AUSTRAC CDD requirement met.