Case Management
From alert to resolution. Every time. Without exception.
The Problem
Compliance alerts without structured workflows become dead ends. Analysts receive an alert, review it in isolation, make a mental note, and move on. There is no trail of what was investigated, who made the decision, and why. When AUSTRAC asks to see your investigation records, you have nothing to show.
Alerts reviewed informally — no documented investigation workflow
Suspicious matters not reported because there's no system to track them to resolution
No four-eyes review on high-risk decisions — analyst judgement unchecked
Why It Matters
The obligation to submit a Suspicious Matter Report only starts when you detect suspicious activity — but AUSTRAC also expects you to demonstrate that your investigation process is robust. An alert reviewed in a spreadsheet with no documented reasoning does not meet that standard.
How Verigo Solves It
Verigo automatically creates a case for every monitoring alert. Cases are assigned to analysts, tracked through investigation stages, escalated to the MLRO for high-risk decisions, and resolved with a complete documented record. SMR preparation flows directly from the case.
How It Works
Alert triggers case
Monitoring alert or manual referral automatically creates a case.
Assigned to analyst
Case routed to the right analyst based on type and queue.
Investigation documented
Analyst records findings, attaches evidence, and notes conclusions.
MLRO escalation
High-risk cases escalated for MLRO review with full context.
Four-eyes approval
Material decisions require a second reviewer — enforced by the platform.
SMR filed or closed
Suspicious matters sent to AUSTRAC from the case. Closed cases retain full record.
Key Benefits
Every alert becomes a case — nothing falls through the cracks
Investigations are documented end to end — not held in analyst memory
AUSTRAC can see every investigation decision with its reasoning and evidence
High-risk decisions reviewed by MLRO — consistent with four-eyes principles
SMR preparation is fast — all transaction and investigation context already in the case
Industry Examples
Manages a queue of 30–50 weekly alerts. Every case investigated, documented, and resolved without a single falling through.
High-volume alert environment. Automated triage, analyst assignment, and escalation rules mean cases flow without manual coordination.
First-time case management for suspected suspicious client matters. Guided workflow means junior compliance staff follow the same process as experienced MLROs.
Try Case Management free for 7 days
Zero uninvestigated alerts. A complete, documented investigation record. AUSTRAC-ready case files.